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Returns & Exchanges

All of our items are custom made to order so choosing the correct size using the measurements is extremely important.

If you need to return an item for any reason please send us an email and provide images or an explanation for the request at to request a return or exchange.  The refund request must be made and the product returned within 15 days of receipt of the item. 

The refund will be submitted when the product is received and inspected to ensure that there is no damage. 

Exchanges can be made but please keep in mind that a new product has to be made and shipping charges will be incurred. 

If you return or exchange a product by mail, we recommend that you ship your package with a carrier that can provide tracking and insurance. Island Mermaid Tribe is not responsible for packages lost in transit without proof of tracking.